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General Terms and Conditions (Ts & Cs) and Client Information
General Terms and Conditions (GTC) and Client Information
Updated 10/2026
§ 1 Scope and general remarks
The following General Terms and Conditions of Erste Hilfe Station – Andreas Borucki apply to all
training contracts between Erste Hilfe Station – Andreas Borucki – hereinafter referred to as the
“Seller” – and the client, including companies, self-employed individuals and freelancers, and to all
related legal transactions. Where appropriate in accordance with their meaning and purpose, these
Terms and Conditions also apply to contractual obligations that may arise between the parties as a
result of entering into negotiations or similar business dealings as set out in § 311 (2) BGB (German
Civil Code).
Unless otherwise agreed, the inclusion of any terms and conditions of the client is expressly rejected.
§ 2 Conclusion of contracts
Contracts are entered into with:
Erste Hilfe Station - Andreas Borucki, Geygerstr. 17, 12043 Berlin
§ 2.1 Booking individual places on courses or purchasing products through one of the Seller’s
online shops
All offers in the Seller’s online shop represent only a non-binding invitation to the client to submit a
corresponding offer to purchase to the Seller. As soon as the Seller has received the client’s order, a
confirmation of the order (order confirmation) will be sent to the client, normally by email. The ordering
process in the Seller’s online shop is as follows:
Clients select products from the Seller’s range and collect them in a so-called shopping cart by
clicking “Add to Cart”. Clicking the “View Cart” button provides an overview of the selected products
and services. By clicking the “Place Order” button, the client submits a binding offer to purchase the
goods contained in the shopping cart. This offer can only be submitted and transmitted if the client has
accepted these Terms and Conditions by ticking the box “I agree to the Terms and Conditions” and
has thereby included them in the offer.
If there are no places available on the selected course at the time of the order, the Seller will notify the
client of this in the order confirmation. In this case, no contract is entered into.
If the product ordered by the client is only temporarily unavailable, the Seller will also notify the client
of this immediately in the order confirmation. In the event of a delivery delay of more than two weeks,
the client is entitled to withdraw from the contract. In this event, the Seller is also entitled to withdraw
from the contract and will refund any payments already made by the client without delay.
§ 2.2 Booking of a standard course, an in-house course or a first aid service for an event by a
company or an individual
Payment on invoice within 10 days of invoicing is possible. These Terms and Conditions apply;
withdrawal and rescheduling are governed exclusively by the provisions set out in § 5.2.
§ 3 Prices
All item prices include statutory VAT where required by law.
The pure teaching service of first aid courses is exempt from VAT pursuant to § 4 No. 21 UStG
(German VAT Act).
§ 4 Payment
For online bookings, the full price is payable immediately and must have been received by the Seller
before the start of the course.
The full price can be paid by the client via PayPal (to info@erstehilfestation.de), credit card or bank
transfer to the following account:
GLS Bank
Erste Hilfe Station - Andreas Borucki
IBAN: DE75 4306 0967 1232 6809 00
BIC: GENODEM1GLS
For bookings in accordance with § 2.2 (companies, in-house courses, first aid services for events),
payment on invoice within 10 days of invoicing is possible.
§ 5 Cancellation, rescheduling
§ 5.1 Cancellation, rescheduling and transferability (for individual bookings at one of our
venues)
A one-off rescheduling is free of charge if made at least 5 days prior to the start of the course. For
additional or later rescheduling, a fee of 50% of the course fee is charged. Rescheduling on the day of
the course is not possible. The new date must not be more than 6 months after the originally booked
date. If the price has increased in the meantime, the difference must be paid.
Cancellations are free of charge if made at least 10 days prior to the start of the course.
For cancellations made between 10 and 5 days prior to the start of the course, 50% of the respective
course fee is charged. For cancellations made less than 5 days prior to the start of the course, the full
course fee is charged.
In general, dates that have already been rescheduled will be charged at least 50% of the course fee if
cancellation is requested. If dates that have already been rescheduled are cancelled within 5 days
before the start of the course, the full course fee will be charged.
As a matter of principle, the full course fee is due for unused, bindingly booked course places.
Cancellation after the course has started or after the course date is not possible.
A delay of 30 minutes or more to the booked course date will result in the participant being refused
entry. A minimum attendance time is stipulated by law and can no longer be met if the participant
arrives too late. In this case, the course fee cannot be refunded.
Bookings are transferable. You may send another participant to the booked course date on condition
that you notify us of the name of the new participant by email to info@erstehilfestation.de at least 48
hours before the start of the course.
CANCELLATION FOR BOOKINGS THROUGH THE THIRD-PARTY PROVIDER KINDALING:
If you have booked a ticket for a course on first aid for babies and children through the online platform
KINDALING, you can cancel it there directly after booking, if the terms and conditions of KINDALING
allow it. As soon as your payment to KINDALING has been forwarded to us, cancellation, where
applicable with full or partial refund of the course fee, is still possible in accordance with § 5 of our
Terms and Conditions. However, the agency fee of 12.5% retained by KINDALING cannot be
refunded by us and will be deducted from any refund amount.
§ 5.2 Withdrawal and rescheduling of in-house courses, of bookings of an exclusive event for
an entire group at one of our venues, or of a first aid service for an event by a company or an
individual
The client is entitled to withdraw from the training contract concerned up to 21 calendar days before
the start of the booked course.
The request to withdraw must be sent to the Seller in the form of an unambiguous statement (e.g.
letter by post, fax or email). The date of receipt of the notice of withdrawal by the Seller is decisive for
compliance with the deadline. In this case, course fees already paid will be refunded to the client –
where applicable less a charge for course materials already handed over.
In the event of a withdrawal, the Seller reserves the right to invoice the administrative expenses
actually incurred, up to a maximum of €300.00, and, where applicable, to set them off against
payments made or add them to future invoices.
The client retains the right to prove that the Seller’s loss was lower.
After expiry of the deadline, an administrative fee of 50% of the course fees is charged for a
withdrawal. In the event of withdrawal within 7 days before the start of the course, the full course fee is
charged.
Retroactive withdrawal in the event of non-attendance at the course is not possible; the full course fee
is charged.
If the client has rescheduled a course, withdrawal from the course is no longer possible after this
rescheduling.
The client is entitled once to exchange the booked course for a future course by way of rescheduling
up to 21 calendar days before the start of the booked course. The request to reschedule must be sent
to the Seller in the form of an unambiguous statement (e.g. letter by post, fax or email). The date of
receipt by the Seller is decisive for compliance with the deadline. In this case, course fees already
paid – where applicable less a charge for course materials already handed over – will be credited
against those of the future course. In the event of repeated rescheduling, the Seller reserves the right
to invoice the administrative expenses actually incurred, up to a maximum of €300.00. The client
retains the right to prove that the Seller’s loss was lower.
After expiry of the deadline, rescheduling is only possible against payment of an administrative fee of
50% of the course fees in accordance with the price list valid at the time of rescheduling.
§ 5.3 Cancellation of courses by ERSTE HILFE STATION
The Seller reserves the right to cancel courses for reasons for which he is not responsible, e.g.
sudden unavailability of the instructor shortly before the start of the course or cancellation by the
lessor/provider of the premises.
In the event of a cancellation by the Seller, we will try to rebook the client (participant) to another
course date, provided the client agrees. Otherwise, course fees already paid will be refunded in full.
The following exceptions apply: in cases of force majeure (e.g. terror, war, official orders or
epidemics), no refund of the course fees can be made, since such events can neither be averted nor
rendered harmless even by exercising the utmost reasonable care.
The Seller reserves the right to cancel courses without replacement or to postpone them to another
date if the economically necessary minimum number of 3 participants is not reached. If the Seller
exercises the aforementioned rights, the client will be informed in writing at the earliest possible
opportunity. In this case, the client has the right to withdraw from participation in the course or to
7attend another course of the Seller. In the event of withdrawal, course fees already paid will be
refunded to the client – where applicable less a charge for course materials already handed over. Any
further claims for damages of the client of whatever kind arising on this legal ground are excluded.
§ 6 Retention of title
Goods supplied remain the property of the Seller until they have been paid for in full.
§ 7 Liability
Statutory provisions apply.
§ 8 Wording of contract
The text of the contract is stored on the Seller’s internal systems. The client can consult the Terms
and Conditions at any time in the online shop.
§ 9 Final provisions
The contractual language is German. In the event of any discrepancies between the German and the
English version of these Terms and Conditions, the German version shall prevail.
Contracts between the Seller and clients are subject to the laws of the Federal Republic of Germany,
excluding the laws governing the international sale of movable goods. For consumers, this choice of
law applies only insofar as the protection granted by mandatory provisions of the law of the state in
which the consumer has his/her habitual residence is not withdrawn.
Where the client is a merchant, a legal entity under public law or a special fund under public law, the
place of jurisdiction for all disputes arising from contractual relationships between the client and the
Seller is the Seller’s registered place of business. The same applies if the client has no general place
of jurisdiction in Germany or the EU, or if his/her place of residence or habitual abode is not known at
the time the action is brought.
We do not take part in dispute resolution proceedings before a consumer arbitration board.
Allgemeine Geschäftsbedingungen (AGB) und Verbraucherinformationen
Für die deutsche Ausführung unserer AGB, klicken Sie bitte hier.