FAQ

 

Tip: Get copies of your certificate! 

The Citizen's Office (Bürgeramt) will retain your official certificate of attendance.

For other purposes (company, tax return, ...) you may need a copy. Normally, a simple copy is sufficient. 

​

If you have lost your certificate or need another official one, we can provide you with an official copy of your certificate for 29,99 €.

Contact form

​

How long does the course last?
The course has 9 x 45 minutes + breaks = 7,5 hours. 

 

Tip:  It is a good idea to bring a drink and something to eat.
​
What do I have to bring with me to the first aid course?
Identity card or passport.
If you wear glasses or contact lenses, please bring them with you for the eye test. 
 

Has my order been successful?
After a successful order, you will receive an order confirmation by e-mail.

Please check your e-mails and if you have not received an order confirmation, make sure to also check your spam folder.

​

I have chosen Offline payment, how can I pay?
Please transfer the total amount to:

GLS Bank

Erste Hilfe Station - Andreas  Borucki

IBAN: DE75 4306 0967 1232 6809 00

BIC: GENODEM1GLS

​

Or via Paypal to: erstehilfestation@mailbox.org

​​

Where is my ticket?

We do not send tickets via mail!

Once you have booked and paid online, you will receive a confirmation e-mail from us with more information about the course location and date.

In addition, we will put your name (or the name of the participant you booked the course for) on the course instructor's list of participants.

Usually, you do not need to show your booking confirmation on site. 

If you have booked for another person, the participant can use the confirmation e-mail (printed or shown on the smartphone) to change the name on the list.

When and where are your courses?
We offer courses in 8 different places in Berlin. See full list here.
​
Can I bring along an accompanying person or interpreter?
Yes, but only if you inform us beforehand about it via e-mail (erstehilfestation@mailbox.org).
​
Do I need an appointment?
Yes. Because of the corona situation and the small groups you can only join the course with an online booking.

How long my First aid certificate is valid?
You need to get an appointment with the Citizen's Office (Bürgeramt) within two years after the course date. If you miss the deadline, maybe you have to repeat the course. In some cases the Bürgeramt accepts a longer validity. Please ask there for this topic.
​
What shall I do if I have lost my certificate?

For a fee of 25 Euro we will gladly provide you with a second official certificate, if you know, in which year and month you have completed the course.

Contact form

​

We need training for our company, group, club...

If you want to book a group training for up to 15 people, please feel free to write us a message by e-mail to erstehilfestation@mailbox.org.

(whether the course will take place at one of our venues or somewhere you arrange yourself is up to you). Contact form

 

​​